Last updated: 9 November 2026
These terms apply to enquiries, quotations and purchases or project engagements made through the InCountry Solutions website operated by InCountry Distribution. The specific quotation, invoice, order confirmation or signed project scope takes precedence where it sets out different agreed terms.
1. Website information
We aim to keep descriptions, product references and service information useful and current. Website content is general information and is not a substitute for a site assessment, technical specification or written quotation. Product availability, specifications, pricing and delivery details should be confirmed at the point of enquiry or order.
2. Enquiries and quotations
An enquiry submitted through the website is a request for information or follow-up; it does not by itself create a contract or reserve stock. A quotation will describe the items or services proposed, price, validity period, payment terms, delivery or deployment scope and any exclusions that apply. An engagement begins when the relevant quotation or order is accepted in the manner stated in it.
3. Project scope and customer responsibilities
Where a project includes assessment, design, supply, installation, integration, configuration, training or support, the agreed proposal should identify which activities are included. Customers are responsible for providing accurate room, site, network, power, access, platform and scheduling information, and for arranging any permissions or approvals needed for work at the site.
4. Products, warranties and third-party platforms
Products are subject to the manufacturer or supplier warranty stated in the relevant product documentation or quotation. Software, conferencing platforms and third-party services may be governed by their own licences, availability, subscription terms and support policies. InCountry does not control third-party platforms and cannot guarantee uninterrupted operation of services operated by others.
5. Payment, delivery and changes
Payment milestones, delivery arrangements, installation dates, change requests and any applicable cancellation charges are set out in the accepted quotation or order documents. Additional work or changes to the agreed scope may require a revised quotation and written approval before the work proceeds.
6. Intellectual property and website use
Website text, layouts, graphics and original materials are owned by or licensed to InCountry Distribution, except for third-party trademarks, product names and materials which remain the property of their respective owners. You may use the website for lawful information and enquiry purposes and must not misuse, disrupt or attempt to gain unauthorised access to it.
7. Liability
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable law. To the extent permitted by law, InCountry is not responsible for indirect loss arising solely from use of general website information where a separate accepted agreement governs the relevant supply or project. The accepted quotation or contract should set out any project-specific allocation of risk and responsibility.
8. Privacy and contact
Personal information submitted through the website is handled as described in our Privacy Policy. For questions about these terms or a specific quotation, contact sales@incountrydistribution.co.ke or call 0711 179 496.